Publications

Publication details [#42646]

Ryoo, Hye-Kyung. 2005. Achieving friendly interactions: a study of service encounters between Korean shopkeepers and African-American customers. Discourse & Society 16 (1) : 79–105.
Publication type
Article in journal
Publication language
English
Language as a subject
Place, Publisher
SAGE Publications

Annotation

This study argues that positive interactional aspects of service encounters between Korean shopkeepers and African-American customers get obscured by a prevailing research focus on negative and conflictive aspects.