Publications

Publication details [#46227]

Potter, Jonathan and Alexa Hepburn. 2007. Crying Receipts: Time, Empathy, and Institutional Practice. Research on Language and Social Interaction 40 (1) : 89–116.

Publication type

Article in journal

Publication language

English

Keywords

child | counseling | empathy | institutional context | telephone conversation

Place, Publisher

Routledge

Journal WWW

www.erlbaum.com/Journals/Electronic/electronic.htm

Annotation

This paper focuses on two kinds of responses to childrens' crying telephone calls made by child protection officers (CPOs) : take-your-times (TYTs) and empathic receipts (ERs).