Publications

Publication details [#51092]

Heinemann, Trine. 2009. Participation and exclusion in third party complaints. Journal of Pragmatics 41 (11) : 2435–2451.
Publication type
Article in journal
Publication language
English
Keywords
complaining | institutional context | participant | social role | third person
Place, Publisher
Elsevier
Journal WWW
www.sciencedirect.com/web-editions

Annotation

This article focuses on the link between third party complaints and either participation or social exclusion in Danish home health care settings.