Designing a government form
A case study
This paper describes a case history of the design of a government form. In particular, three kinds of problem are identified and discussed: contextual problems of relevance and interpretation; problems of reading sequence and conditional branching instructions; and a range of typographic problems. Typography is seen as a particularly important way of signalling the information structure of forms, and typographic techniques are discussed in some detail.
Published online: 01 January 1984
Cited by 10 other publications
Kirsch, Irwin S. & Peter B. Mosenthal
Mosenthal, Peter B. & Irwin S. Kirsch
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