Ann Weatherall

List of John Benjamins publications for which Ann Weatherall plays a role.


How Emotions Are Made in Talk

Edited by Jessica S. Robles and Ann Weatherall

[Pragmatics & Beyond New Series, 321] 2021. xvii, 292 pp.
Subjects Discourse studies | Pragmatics | Sociology


Weatherall, Ann 2021 Chapter 1.3. Displaying emotional control by how crying and talking are managedHow Emotions Are Made in Talk, Robles, Jessica S. and Ann Weatherall (eds.), pp. 77–98
In this study I investigated crying, as a display of emotional upset. The aim was to provide a detailed description of how turns of talk were organised around crying. Using conversation analysis, I examined a sample of 26 calls to a helpline for victims. Talking and crying regularly occurred… read more | Chapter
Weatherall, Ann and Jessica S. Robles 2021 How emotions are made to do things: An introductionHow Emotions Are Made in Talk, Robles, Jessica S. and Ann Weatherall (eds.), pp. 1–24
Some language patterns appear fixed at a certain time, enabling their description as grammatical structures. Semi-fixed patterns that routinely accomplish specific social actions constitute more of an analytical challenge. This chapter targets the phrase ma saan aru ‘I understand’ in Estonian… read more | Chapter
Matthew Edmonds, David and Ann Weatherall 2019 Chapter 3. Managing verbal and embodied conduct in telephone-mediated service encountersTechnology Mediated Service Encounters, Garcés-Conejos Blitvich, Pilar, Lucía Fernández-Amaya and María de la O Hernández-López (eds.), pp. 71–96
In telephone-mediated service encounters, there are limits on how parties interact with one another. Speakers are restricted to only verbal (what they say) and aural (what they hear) means of communication. Therefore, a practical problem at the heart of such interactions is how speakers manage… read more | Chapter
Affiliation is a relevant response to ordinary troubles talk but in complaint calls to an independent dispute resolution service it is a restricted activity. This research asks about the practices conciliator call-takers use to maintain a neutral stance towards callers’ problems. Observable… read more | Article