How Emotions Are Made in Talk
Edited by Jessica S. Robles and Ann Weatherall
[Pragmatics & Beyond New Series, 321] 2021. xvii, 292 pp.
Ann Weatherall
List of John Benjamins publications for which Ann Weatherall plays a role.
Title
Subjects Discourse studies | Pragmatics | Sociology
Articles
2021 Chapter 1.3. Displaying emotional control by how crying and talking are managed How Emotions Are Made in Talk, Robles, Jessica S. and Ann Weatherall (eds.), pp. 77–98
In this study I investigated crying, as a display of emotional upset. The aim was to provide a detailed description of how turns of talk were organised around crying. Using conversation analysis, I examined a sample of 26 calls to a helpline for victims. Talking and crying regularly occurred… read more | Chapter
2021 How emotions are made to do things: An introduction How Emotions Are Made in Talk, Robles, Jessica S. and Ann Weatherall (eds.), pp. 1–24
Introduction
2020 Chapter 2. ‘I understand’-initiated formulations of the other: A semi-fixed claim to the intersubjective Fixed Expressions: Building language structure and social action, Laury, Ritva and Tsuyoshi Ono (eds.), pp. 11–40
Some language patterns appear fixed at a certain time, enabling their description as grammatical structures. Semi-fixed patterns that routinely accomplish specific social actions constitute more of an analytical challenge. This chapter targets the phrase ma saan aru ‘I understand’ in Estonian… read more | Chapter
2019 Chapter 3. Managing verbal and embodied conduct in telephone-mediated service encounters Technology Mediated Service Encounters, Garcés-Conejos Blitvich, Pilar, Lucía Fernández-Amaya and María de la O Hernández-López (eds.), pp. 71–96
In telephone-mediated service encounters, there are limits on how parties interact with one another. Speakers are restricted to only verbal (what they say) and aural (what they hear) means of communication. Therefore, a practical problem at the heart of such interactions is how speakers manage… read more | Chapter
2015 “But whose side are you on?”: Doing being independent in telephone-mediated dispute resolution Producing and Managing Restricted Activities: Avoidance and withholding in institutional interaction, Chevalier, Fabienne H.G. and John Moore (eds.), pp. 151–179
Affiliation is a relevant response to ordinary troubles talk but in complaint calls to an independent dispute resolution service it is a restricted activity. This research asks about the practices conciliator call-takers use to maintain a neutral stance towards callers’ problems. Observable… read more | Article