Publication details [#65861]

Carlos, Pablo de, Elisa Alén, Ana Pérez-González and Beatriz Figueroa. 2019. Cultural differences, language attitudes and tourist satisfaction: a study in the Barcelona hotel sector. Journal of Multilingual and Multicultural Development 40 (2) : 133–147.
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Article in journal
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This inquiry employs an interdisciplinary method that fuses cultural and linguistic components in the assay of tourist evaluations in the hotel sector, notably the content analysis of comments made by hotel guests on to fix the level to which cultural contrasts, grasped in terms of country of origin, affect two apt facets of the tourist destination experience: their language attitudes and gusto level with the obtained service.