Publication details [#6733]
Merritt, Marilyn. 1976. On questions following questions in service encounters. Language in Society 5 (3) : 315–357. https://doi.org/10.1017/S0047404500007168
Article in journal
It is argued that the customer-request-server-response sequence in service encounters often does not adhere to the question-answer pattern but is a question-question sequence. Different question-question patterns, related to the pragmatic interpretation of the customer-request as a request for information or a request for service, are distinguished.