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Publication details

Authors/Editors: Paulson, Gaylen D. & Michael E. Roloff
Title: “The Effect of Request Form and Content on Constructing Obstacles to Compliance.”
Year: 1997
Publisher: Thousand Oaks (CA): Sage Publications
Pages: pp. 261-290
ISBN: 0093-6502
Publication type: Article in journal
In: Pamela J. Shoemaker, Michael E. Roloff, Communication Research 24:3
DOI: 10.1177/009365097024003003
Language: English
Publication url: (06/03/02)
Keyword(s): content analysis ; form analysis ; politeness ; refusing ; request
Annotation: Influences of form and content on requests and their refusals are studied: specified obstacles in requests are perceived as more conventional and more polite, especially those denoting unwillingness obstacles. Specified requests also tend to receive more polite refusals.