is editor/board member of the following journal:
is author of the following articles:
Document Design 4:1, 48–592003. “Testing an Information Mapping® text”.
Document Design 3:3, 194–2042002. “How do people use instruction guides? Confirming and disconfirming patterns of use”.
In Reading and Writing Public Documents, 11–362001. “2. How research can lead to better government forms”.