Anja Arts
List of John Benjamins publications for which Anja Arts plays a role.
Article
2008 Does the taxman need a face? Effects of including photographs and examples in a tax form; a field experiment with senior citizens in The Netherlands Information Design Journal 16:2, pp. 85–100 | Article
Due to changes in legislation, the Dutch tax department has become responsible for several allowances as well. This forces the department to improve the affective and motivational responses to its forms. In an attempt to do so, the department has included photographs and examples in a form for… read more