Anikó Hatoss | The University of Southern Queensland
This paper reports the findings of a research project aimed to (a) identify the foreign language and cross-cultural skill needs of workers in the tourism and hospitality industry in Australia, and to (b) develop foreign language competencies for use in industry training packages. A representative sample of work sites was visited to develop a detailed profile of the language and cross-cultural skills/levels and job requirements. The resulting competency standards were subsequently included in the industry training packages (Tourism Training Australia, 2002). This paper gives empirical evidence for the need for foreign language skills in the industry and gives account of the methodology used for identifying these needs and translating them into foreign language competencies. The outcomes of this research, the competency standards, bear twofold significance. On the one hand, they provide a tool for recognising the existing linguistic and cultural skills of those Australians who work in the industry (these are mainly Australians from non-English speaking background, NESB), on the other hand they provide a tool for motivating foreign language learning by those who seek a career in the industry, by giving recognition for their foreign language skills as part of the wider training program. This research was commissioned by Tourism Training Australia, Sydney and funded by the Department of Industry, Science & Resources.
Australian Advisory Council on Languages and Multicultural Education
(1990) National policy on languages, December 1987- March 1990. Report to the Minister for Employment Education and Training. Canberra: Commonwealth.
Australian Bureau of Statistics
(2001) Census of population and housing. Canberra.
Australian Language and Literacy Council
(1994) Speaking of business: The needs of business and industry for language skills. Canberra: Australian Government Publishing Service.
Brown, J. D.
(1995) The elements of language curriculum. A systematic approach to program development. New York: Heinle & Heinle.
Commonwealth Department of Education Science and Training
(2003) Linking languages and vocational education: Information for schools and vocational training providers. Canberra: Commonwealth of Australia.
Commonwealth Department of Tourism
(1992) A national tourism strategy summary. Canberra: AGPS.
Department of Immigration & Multicultural and Indigenous Affairs
(1999) A new agenda for multicultural Australia. Canberra: Commonwealth Australia.
Department of Industry, Tourism and Resources
(2002) Key facts. Australian industry. Canberra: DITR.
Department of Industry, Tourism and Resources
(2003) Australia’s tourism. Facts and figures at a glance. Commonwealth of Australia. Retrieved Jun 6, 2003, from the World Wide Web: [URL]
Ingram, D. E., & Wylie, Elaine.
(1993) International second language proficiency ratings. Canberra: Australian Government Publishing Service.
Lo Bianco, Joseph.
(1987) National policy on languages. Canberra: AGPS.
Mallinson, H., & Weiler, B.
(1999) Cross-cultural awareness in Melbourne hotels. Paper presented at the Ninth Australian Tourism and Hospitality Research Conference, Adelaide.
Mayer, E.
(1992) Employment-related key competencies for post-compulsory education. A discussion paper. Melbourne: The Mayer Committee.
National Accreditation Authority for Translators and Interpreters
(2000) Retrieved August 6, 2002, from the World Wide Web: [URL]
National Multicultural Advisory Council
(1999) Australian multiculturalism for a new century: Towards inclusiveness. Canberra: Commonwealth of Australia.
National Training Board
(1991) National competency standards: Policy and guidelines. Canberra: National Training Board Ltd.
New Zealand Qualifications Authority
(2000) International languages for industry. Retrieved August 6, 2002, from the World Wide Web: [URL]
Norris, J.M., Brown, J.D., Hudson, T., & Yoshioka, J.
(1998) Designing second language performance assessments. Honolulu: University of Hawaii’s Press.
Office of Multicultural Affairs
(1995) Productive diversity in the tourism industry: Capitalising on the language and cultural skills of Australians. Canberra: Australian Government Publishing Services.
Ozolins, Uldis
(1993) The politics of language in Australia. Cambridge: Cambridge University Press.
Richards, J.C., Platt, J., & Platt, H.
(1992) Longman dictionary of language teaching and applied linguistics. Harlow: Longman.
Scarino, A., & Papademetre, L.
(2001) Ideologies, languages, policies: Australia’s ambivalent relationship with learning to communicate in ‘other’ languages. In J. Lo Bianco, R. Wickert (Eds.), Australian policy activism in language and literacy (pp. 305–324). Melbourne: Language Australia Ltd. The National Language and Literacy Institute of Australia.
Senate Standing Committee on Education and Arts
(1984) A national language policy. Canberra: Australian Government Publishing Service.
Stanley, J., Ingram, D., & Chittick, G.
(1990) The relationship between international trade and linguistic competence. Report to the Australian Advisory Council on languages and multicultural education. Canberra: Australian Government Publishing Service.
Tourism Training Australia
(2002) Hospitality training package: Hospitality industry national competency standards. Brisbane: Australian National Training Authority.
Wijesinghe, Gayathri, & Davies, Jenny
(2001) Time for intercultural communication training in the tourism and hospitality industry. Paper presented at the Australian National Tourism and Hospitality Research Conference (CAUTHE) held at The University of Canberra, 7-10 February 2001.
Cited by
Cited by 8 other publications
BASTURKMEN, HELEN
2012. Languages for Specific Purposes Curriculum Creation and Implementation in Australasia and Europe. The Modern Language Journal 96:s1 ► pp. 59 ff.
Chau, Minh
2020. Cultural Diversity and the Importance of Communication, Cultural Competence, and Uncertainty in Radiography. Journal of Medical Imaging and Radiation Sciences 51:4 ► pp. S17 ff.
El-Amouri, Souher & Shirley O’Neill
2011. Supporting cross-cultural communication and culturally competent care in the linguistically and culturally diverse hospital settings of UAE. Contemporary Nurse 39:2 ► pp. 240 ff.
El-Amouri, Souher & Shirley O’Neill
2011. Supporting cross-cultural communication and culturally competent care in the linguistically and culturally diverse hospital settings of UAE. Contemporary Nurse 39:2 ► pp. 240 ff.
LAFFORD, BARBARA A.
2012. Languages for Specific Purposes in the United States in a Global Context: Commentary on Grosse and Voght (1991) Revisited. The Modern Language Journal 96:s1 ► pp. 1 ff.
Lamb, Terry, Aniko Hatoss & Shirley O’Neill
2019. Challenging Social Injustice in Superdiverse Contexts Through Activist Languages Education. In Handbook on Promoting Social Justice in Education, ► pp. 1 ff.
Lamb, Terry, Aniko Hatoss & Shirley O’Neill
2020. Challenging Social Injustice in Superdiverse Contexts Through Activist Languages Education. In Handbook on Promoting Social Justice in Education, ► pp. 33 ff.
Youngblood, Alison M., Joyce W. Nutta, Duncan R. Dickson & Marco W. Nutta
2021. Learning English as a second language in the back-of-the-House: proficiency and employment from the perspective of hotel human resource directors. Journal of Human Resources in Hospitality & Tourism 20:1 ► pp. 24 ff.
This list is based on CrossRef data as of 23 april 2024. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers.
Any errors therein should be reported to them.