Trust and Discourse

Organizational perspectives

Katja Pelsmaekers | University of Antwerp
ORCID logoGeert Jacobs | Ghent University
Craig Rollo | University of Antwerp
ISBN 9789027206473 | EUR 95.00 | USD 143.00
ISBN 9789027270023 | EUR 95.00 | USD 143.00
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Trust and Discourse: Organizational perspectives offers a timely collection of new articles on the relationship between discursive practices in organizational or institutional contexts and the psychological/moral category of trust. As globalization, the drive for efficiency and accountability, and increased time pressure lead groups and individuals to rethink the way they communicate, it is becoming more and more important to investigate how these streamlined and impersonal forms of communication affect issues of responsibility, authenticity and – ultimately – trust. The book deals with a variety of organizational settings ranging from in-hospital bedside teaching encounters and government communication following a nuclear accident to job interviews and foreign news reporting. This comprehensive study of an emerging new field will provide essential reading for linguists, discourse analysts, communication scholars, and other social scientists interested in a range of perspectives on oral, written and digital language use in society, including interactional sociolinguistics, Critical Discourse Analysis, ethnography, multimodality and organizational studies.
Publishing status: Available
Table of Contents
“This book describes a process through which trust emerges, is managed and disappears in different contexts. It will benefit students who wish to study this field by providing them with an overview of trust and how it develops in different social contexts. In particular, this book helps readers to understand how trust develops based upon expectations within particular contexts. In terms of alignment to social context, this book is also recommended to academics who wish to explore the nature and complexity of the trust development process. Trust is a complex issue, and its development process is largely influenced by each context.”
Cited by

Cited by 8 other publications

Golan, Maya
2017. The Interactive Approach to Exploring Value Co-Creation. In Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry [Advances in Hospitality, Tourism, and the Services Industry, ],  pp. 83 ff. DOI logo
Kuznetsova, Olga & Andrei Kuznetsov
2020. And then there were none: what a UCU archive tells us about employee relations in marketising universities. Studies in Higher Education 45:12  pp. 2439 ff. DOI logo
Sanchez Salgado, Rosa
2021. Emotions in European parliamentary debates: Passionate speakers or un-emotional gentlemen?. Comparative European Politics 19:4  pp. 509 ff. DOI logo
Shvanyukova, Polina
2020. Transgressions as a socialisation strategy in Samuel Richardson’s The Apprentice’s Vade Mecum (1734). In Manners, Norms and Transgressions in the History of English [Pragmatics & Beyond New Series, 312],  pp. 166 ff. DOI logo
Wang, Xueyu
2016. A struggle for trustworthiness: Local officials’ discursive behaviour in press conferences handling Tianjin blasts in China. Discourse & Communication 10:4  pp. 412 ff. DOI logo
Yang, Kun
2023. “Trust X, because Y”. Pragmatics and Society 14:5  pp. 753 ff. DOI logo
Yang, Kun
2023. How sajiao (playing cute) wins forgiveness: The effectiveness of emojis in rebuilding trust through apology. Discourse & Communication 17:1  pp. 77 ff. DOI logo
محيميد, كفاح عباس & سلوان باسم ذياب
2021. دور السلوك الاستراتيجي القيادي في تعزيز الثقة التنظيمية دراسة استطلاعية لآراء عينة من القيادات الإدارية في دائرة صحة صلاح الدين. Tikrit Journal of Administrative and Economic Sciences 17:54, 1  pp. 515 ff. DOI logo

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Communication Studies

Communication Studies

Main BIC Subject

CFG: Semantics, Pragmatics, Discourse Analysis

Main BISAC Subject

LAN009000: LANGUAGE ARTS & DISCIPLINES / Linguistics / General
ONIX Metadata
ONIX 2.1
ONIX 3.0
U.S. Library of Congress Control Number:  2014012648 | Marc record