Part of
Communicating Certainty and Uncertainty in Medical, Supportive and Scientific ContextsEdited by Andrzej Zuczkowski, Ramona Bongelli, Ilaria Riccioni and Carla Canestrari
[Dialogue Studies 25] 2014
► pp. 139–156
Edited by Andrzej Zuczkowski, Ramona Bongelli, Ilaria Riccioni and Carla Canestrari
[Dialogue Studies 25] 2014
► pp. 139–156
Requesting help with null or limited knowledge
Entitlements and responsibility in emergency calls
The chapter deals with the issue of knowledge displays in conversation and the rights and obligations in social interaction connected to the fact of knowing something. My contribution has three main goals: first, it is a contribution to the study of the social distribution of knowledge in social interaction, in particular of “not knowing” where a display of knowledge is requested; second, it contributes to the study of the relations between request design and the display of commensurate knowledge that make the speaker fully entitled to make a request; finally, it is a contribution to the study of emergency calls, in particular with a focus on the relations between the terms of knowledge, the grounding of the request, and the provision of the service requested.
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Cited by (3)
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Iversen, Clara & Heidi Kevoe‐Feldman
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Riou, Marine, Karim Tazarourte, Delphine Hugenschmitt, Christian Di Filippo & Pierre-Yves Gueugniaud
2023. Faire faire les gestes qui sauvent : requêtes des régulateurs pour guider les appelants dans des appels d’urgence médicale en France. Langage et société N° 179:2 ► pp. 35 ff.
Tennent, Emma
2021. ‘I’m calling in regard to my son’: Entitlement, obligation, and opportunity to seek help for others. British Journal of Social Psychology 60:3 ► pp. 870 ff.
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