Antaki, Charles
2008 “Formulations in Psychotherapy.” In Conversation Analysis and Psychotherapy, ed. by Anssi Peräkylä, Charles Antaki, Sanna Vehviläinen, and Ivan Leudar, 26–42. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Antaki, Charles, Rebecca Barnes, and Ivan Leudar
2005 “Diagnostic Formulations in Psychotherapy.” Discourse Studies 7 (6): 627–647. DOI logoGoogle Scholar
Butler, Carly W., Susan Danby, Micheal Emmison, and Karen Thorpe
2009 “Managing Medical Advice Seeking in Calls to Child Health Line.” Sociology of Health & Illness 31 (6): 817–834 [Special Issue on ‘Communication in Healthcare Settings: Policy, Participation and New Technologies’, ed. by Alison Pilnick, Jon Hindmarsh, and Virginia Gill].
 DOI logoGoogle Scholar
Butler, Carly W., Jonathan Potter, Susan Danby, Michael Emmison, and Alexa Hepburn
2010 “Advice Implicative Interrogatives: Building ‘Client-Centred Support’ in a Children’s Helpline.” Social Psychology Quarterly 73 (3): 265–287. DOI logoGoogle Scholar
Chevalier, Fabienne H.G
2011 “Managing Impartiality in French Tourist Offices: Responses to Recommendation-Seeking Questions.” Discourse Studies 13: 139–161. 
 DOI logoGoogle Scholar
Clayman, Steven E
2010 “Address Terms in the Service of Other Actions: The Case of News Interview Talk.” Discourse & Communication 4: 161–183. DOI logoGoogle Scholar
Danby, Susan, Carly W. Butler, and Michael Emmison
2009 “When ‘Listeners Can’t Talk’: Comparing Active Listening in Opening Sequences of Telephone and Online Counselling.” Australian Journal of Communication 36 (3): 91–114.Google Scholar
2011 ““Have You Talked with a Teacher Yet?”: Helpline Counsellors Supporting Young People Calling about Being Bullied at School.” Children & Society 25 (4): 328–339. DOI logoGoogle Scholar
Danby, Susan, Carolyn Baker, and Michael Emmison
2005 “Four Observations on Openings in Calls to Kids Help Line”. In Calling for Help: Language and Social Interaction in Telephone Helplines, ed. by Carolyn Baker, Alan Firth, and Michael Emmison, 133–151. 
Amsterdam: John Benjamins Publishing Company. DOI logoGoogle Scholar
Edwards, Derek
2006 “Facts, Norms and Dispositions: Practical Uses of the Modal Would in Police Interrogations.” Discourse Studies 8 (4): 475–501. DOI logoGoogle Scholar
Edwards, Derek, and Elizabeth Stokoe
2007 “Self-Help in Calls for Help with Problem Neighbors.” Research on Language & Social Interaction 40 (1): 9–32. 
 DOI logoGoogle Scholar
Emmison, Michael, and Allen Firth
2012 “Requesting and Receiving Advice on the Telephone: An Analysis of Telephone Helplines in Australia.” In Advice in Discourse, ed. by Holger Limberg, and Miriam A. Locher, 213–232. Amsterdam: John Benjamins. 
 DOI logoGoogle Scholar
Emmison, Michael, and Susan Danby
2007 “Troubles Announcementsand Reasons for Calling: Initial Actions in Opening Sequences in Calls to a National Children's Helpline.” Research on Language & Social Interaction 40 (1): 63–87. DOI logoGoogle Scholar
Emmison, Michael, Carly W. Butler, and Susan Danby
2011 “ScriptProposals: A Device for Empowering Clients in Counselling.” Discourse Studies 11 (1): 3–26. 
 DOI logoGoogle Scholar
Geldard, Kathryn, and David Geldard
2008Counseling Children: A Practical Introduction (3rd ed.). London: Sage Publications.Google Scholar
Hepburn, Alexa, and Jonathan Potter
2011 “Designing the Recipient: Some Practices that Manage Advice Resistance in Institutional Settings.” Social Psychology Quarterly 74 (2): 216–241. DOI logoGoogle Scholar
Heritage, John
1984 “A Change-of-State Token and Aspects of itsSequential Placement.” In Structures of Social Action: Studies in Conversation Analysis, ed. by J. Maxwell Atkinson, and John Heritage, 299–345. Cambridge: Cambridge University Press.Google Scholar
1998 “Oh-Prefaced Responses to Inquiry.” Language in Society 27: 291–334. 
 DOI logoGoogle Scholar
2010Questioning in Medicine. In Why Do You Ask?’:The Function of Questions in Institutional Discourse, ed. by Alice Freed, and Susan Ehrlich, 42–68. New York: Oxford University Press.Google Scholar
Heritage, John, and Sue Sefi
1992 “Dilemmas of Advice: Aspects of theDelivery and Reception of Advice in Interactions Between Health Visitors and First Time Mothers.” In Talk at Work: Interaction in Institutional Settings, ed. by Paul Drew, and John Heritage, 359–419. Cambridge: Cambridge University Press.Google Scholar
Hutchby, Ian
2005 “Active Listening: Formulations and the Elicitation of Feelings-Talk in Child Counselling.” Research on Language & Social Interaction 38 (3): 303–329. 
 DOI logoGoogle Scholar
2007The Discourse of Child Counselling. Amsterdam: John Benjamins. 
 DOI logoGoogle Scholar
Hutchby, Ian, and Robin Wooffitt
1998Conversation Analysis: Principles, Practices and Applications. Cambridge: Polity Press (UK and Europe), Blackwell Publishers Inc (USA).Google Scholar
Jefferson, Gail, and John Lee
1981“The Rejection of Advice: Managing the Problematic Convergence of a Troubles-Telling and a Service Encounter”. Journal of Pragmatics 5: 399–422. 
 DOI logoGoogle Scholar
Peräkylä, Anssi, and David Silverman
1991 “Owning Experience: Describing the Experience of Other Persons.” Text 11 (3): 441–480.Google Scholar
Pilnick, Alison
1998“‘Why Didn’t You Just Say That?’: Dealing with Issues of Asymmetry, Knowledge and Competence in the Pharmacist ⁄ Client Encounter”. Sociology of Health & Illness 20 (1): 29–51. DOI logoGoogle Scholar
1999 “Patient Counselling by Pharmacists: Advice, Information or Instruction?The Sociological Quarterly 40 (4): 613–622. 
 DOI logoGoogle Scholar
Pudlinski, Christopher
1998 “Giving Advice on a Consumer-Run Warm Line: Implicit and Dilemmatic Practices.” Communication Studies 49: 322–341. 
 DOI logoGoogle Scholar
Robinson, Jeffrey D
2003 “An Interactional Structure of Medical Activities During Acute Visits and its Implications for Patients’ Participation.” Health Communication 15 (1): 27–57. 
 DOI logoGoogle Scholar
Rogers, Carl
1951Client-Centered Therapy: Its Current Practice, Implications and Theory. 
London, UK: Constable.Google Scholar
Sacks, Harvey
1995Lectures on Conversation, ed. by Gail Jefferson with introductions by 
Emanuel A. Schegloff. Oxford: Basil Blackwell. DOI logoGoogle Scholar
Sarangi, Srikant, and Angus Clarke
2002 “Zones of Expertise and the Management of Uncertainty in Genetics Risk Communication.” Research on Language & Social Interaction 35 (2): 139–171. DOI logoGoogle Scholar
Schegloff, Emanuel A
1984 “On Some Questions and Ambiguities in Conversation”. In Structures of Social Action: Studies in Conversation Analysis, ed. by J. Maxwell Atkinson, and John Heritage, 266–298. Cambridge, UK: Cambridge University Press.Google Scholar
1988 “Analyzing Single Episodes of Interaction: An Exercise in Conversation Analysis.” Social Psychology Quarterly 50: 101–114. DOI logoGoogle Scholar
Schegloff, Emanuel A., and Gene H. Lerner
2009 “Beginning to Respond: Well-Prefaced Responses to Wh-Questions.” Research on Language & Social Interaction 42 (2): 91–115. 
 DOI logoGoogle Scholar
Schegloff, Emanuel A., and Harvey Sacks
1973 “Opening Up Closings.” Semiotica 8: 289–327. 
 DOI logoGoogle Scholar
Sharrock, Wes
1974 “On Owning Knowledge.” In Ethnomethodology: Selected Readings, ed. by R. Turner, 45–53. Harmondsworth: Penguin.Google Scholar
Silverman, David
1997Discourses of Counselling: HIV Counselling as Social Interaction. 
London: Sage.Google Scholar
Vehviläinen, Sanna
2003 “Avoiding Providing Solutions: Orienting to the Ideal of Students’ Self-Directedness in Counselling Interaction.” Discourse Studies 5: 389–414. 
 DOI logoGoogle Scholar
Waring, Hansun Z
2005 “Peer Tutoring in a Graduate Writing Center: Identity, Expertise and Advice Resisting.” Applied Linguistics 26: 141–168. DOI logoGoogle Scholar
2007 “Complex Advice Acceptance as a Resource for Managing Asymmetries.” Text & Talk 27 (1): 107–137. DOI logoGoogle Scholar
Watson, Rod
1986 “Doing the Organization’s Work: An Examination of a Crisis Intervention Centre”. In Discourse and Institutional Authority: Medicine, Education and Law, ed. by 
S. Fisher, and A. Dunas Todd, 911–920. Norwood, NJ: Ablex.Google Scholar
Zimmerman, Don H
1992The Interactional Organization of Calls for Emergency. In Talk at Work: Interaction in Institutional Settings, ed. by Paul Drew, and John Heritage, 418–469. Cambridge: Cambridge University Press.Google Scholar
Cited by

Cited by 4 other publications

Antaki, Charles & Steven Bloch
2020. Advising without personalising: how a helpline may satisfy callers without giving medical advice beyond its remit. Sociology of Health & Illness 42:5  pp. 1202 ff. DOI logo
Bloch, Steven & Geraldine Leydon
2019. Conversation Analysis and Telephone Helplines for Health and Illness: A Narrative Review. Research on Language and Social Interaction 52:3  pp. 193 ff. DOI logo
Ekberg, Katie, Stuart Ekberg, Lara Weinglass, Anthony Herbert, Johanna Rendle‐Short, Myra Bluebond‐Langner, Patsy Yates, Natalie Bradford & Susan Danby
2022. Attending to child agency in paediatric palliative care consultations: Adults’ use of tag questions directed to the child. Sociology of Health & Illness 44:3  pp. 566 ff. DOI logo
Monzoni, Chiara M. & Markus Reuber
2015. Linguistic and interactional restrictions in an outpatient clinic. In Producing and Managing Restricted Activities [Pragmatics & Beyond New Series, 255],  pp. 239 ff. DOI logo

This list is based on CrossRef data as of 19 march 2024. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.