The role of semi-responsive answers for relationship building in coaching
This paper discusses the role of semi-responsive answers of clients for relationship building in coaching. Coaching
is a process-oriented type of counseling in which a coach and a coachee collaboratively work on solving a particular worklife
or daily life related concern of the coachee. The paper aims at identifying and analyzing semi-responsive answers of coachees
(second pair part) as reactions to initiating turns of coaches (first pair part). It is hypothesized that semi-responsive
answers are of particular relevance for any coaching process as they reveal ambivalences, (inner) conflicts, uncertainties
and/or opposition on the client’s side which ought to be noticed and appropriately addressed by the coach. A conversation
analysis manual was developed in order to systematically identify and analyze the linguistic characteristics of
semi-responsiveness in coachee’s answers. First, theoretical and methodological aspects regarding a conversation analysis
manual to study structures of social interaction are discussed. Second, a code-system to identify semi-responsive answers is
demonstrated. Finally, based on the transcribed data, semi-responsive answers are analyzed with respect to how they are
addressed by the coaches in third position. The data consists of 21 face-to-face coaching sessions (64 hours) in Swiss and
Standard German. The analysis demonstrates that semi-responsive answers are both a valuable source of information and a
challenge as they require the coach to maintain a balance between facilitating the process and maintaining a good relationship
with the client.
Article outline
- 1.Introduction
- 2.Theory
- 2.1Helping conversation
- 2.2Conversation analysis and responsiveness
- 2.3Semi-responsive answers in coaching
- 2.4Third position actions and the coach-client-relationship
- 2.5Research question
- 3.Method
- 3.1CA-grounded manual
- 3.2Sample
- 3.3Developing categories (Codes)
- 3.4Applying the codes
- 4.Results
- 5.Discussion
- 6.Conclusions
-
Notes
-
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