Gillian Smith
List of John Benjamins publications for which Gillian Smith plays a role.
Articles
2022 Narrative evaluation in patient feedback: A study of online comments about UK healthcare services Narratives as Social Practice in Organisational Contexts, Van De Mieroop, Dorien, Jonathan Clifton and Stephanie Schnurr (eds.), pp. 9–35 | Article
This study examines how patients use narratives to evaluate their experiences of healthcare services online. The analysis draws on corpus linguistic techniques, specifically annotation, applying Labov and Waletzky’s (1967) framework to a sample of online comments about the NHS in England.… read more
1993 HyperCard stack design guideline Information Design Journal 7:1, pp. 89–91 | Review