Thomas B. Cavanagh

List of John Benjamins publications for which Thomas B. Cavanagh plays a role.

Article

Computer-facilitated self-service technologies (SSTs) have become ubiquitous in today’s consumer-focused world. Yet, few human–computer interactions elicit such dramatically polarizing emotional reactions from users as those involving SSTs. ATMs, pay-at-the-pump gas stations, and self-scanning… read more